Shipping & Delivery
SHIPPING & DELIVERY POLICY
Sulvino
Last updated: October 24, 2026
Website: https://sulvino.com
Operated by: Guangzhou Fengpei Trading Co., Ltd.
Customer service email: service@sulvino.com
Customer service telephone: +1 (616) 266-3725
Registered business address: Room 102, No. 102 Fengguang Road, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
1. ORDER PROCESSING
Orders normally take 1–3 business days to process after payment is authorized. Business days are Monday through Friday, excluding public holidays applicable to our order-processing operations. An order placed on a weekend or public holiday enters processing on the next business day.
2. DELIVERY TIMEFRAME
Estimated shipping transit time is 10–20 business days after dispatch. Total estimated delivery time combines the 1–3 business day processing period and 10–20 business day transit period. These are estimated periods rather than guaranteed arrival dates. Carrier disruptions, customs clearance, severe weather, incorrect addresses, and other transportation events can delay delivery.
3. SHIPPING FEES
Standard shipping is USD $5.99 per order. Before payment, the checkout page displays the shipping charge that applies to your selected delivery destination and any eligible shipping promotion. The final checkout total is the amount charged.
4. SHIPPING DESTINATIONS
We accept orders for destinations supported by the active shipping options at checkout. Enter your complete delivery address to see the available shipping service for the order. An address that is outside supported delivery areas cannot be selected for shipment at checkout.
5. TRACKING INFORMATION
After an order is dispatched and tracking becomes available, we send a shipping notification to the email address provided at checkout. The carrier's first tracking scan may take 24–48 hours to appear. If an order ships in separate parcels, tracking details can be supplied for each parcel.
6. SHIPPING ADDRESS CHANGES
Enter your full recipient name, delivery address, postal code, and contact number correctly at checkout. If you discover an error before dispatch, email service@sulvino.com immediately with your order number and corrected details. We cannot change the destination after the parcel has been transferred to a carrier.
7. DELAYS AND DELIVERY INVESTIGATIONS
Tracking updates can pause while a shipment moves between carrier facilities. If tracking has not updated for more than seven business days or your package has passed the estimated transit period, contact service@sulvino.com with the order number and tracking number. We will review available carrier information and assist with a delivery investigation.
For a parcel marked delivered that you cannot locate, check the delivery location, building reception, household members, and carrier delivery confirmation, then contact us with the order details. Verified lost or unfulfilled shipments are addressed under applicable consumer protection requirements.
8. CUSTOMS, TAXES, AND IMPORT CHARGES
International packages can be examined by customs authorities. Import duties and destination taxes charged by customs are paid by the recipient unless those amounts were expressly collected as prepaid duties or taxes at checkout. Customs clearance times are outside the stated processing period and can affect the delivery date.
9. RETURNS
Merchandise returns use a separately issued return address and shipping instructions. Do not mail returned items to the sender address on the original package or the company's registered business address. Review the Return & Refund Policy and email service@sulvino.com before returning an item.
10. SHIPPING SUPPORT
For shipment questions, tracking problems, delivery investigations, or pre-dispatch address corrections, contact:
Email: service@sulvino.com
Telephone: +1 (616) 266-3725
Website: https://sulvino.com