Effective date: October 26, 2026

This Privacy Policy explains how Sulvino (the “Store”), available at https://sulvino.com/, collects, uses, and shares personal information when you visit the Store, place an order, or contact us.

1. Who operates this Store

The Store is operated by Guangzhou Fengpei Trading Co., Ltd. The business address currently displayed for the operator is Room 102, No. 102 Fengguang Road, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China. For privacy questions or requests, contact service@sulvino.com.

2. Information we collect

Depending on how you use the Store, we may collect information you provide, such as your name, email address, telephone number, billing and delivery address, account details, order and return information, and messages to customer service. We may also receive information about products viewed, searched, added to cart, purchased, or returned; transaction status; and delivery events.

When you visit the Store, technical information may be collected, including your IP address, browser and device information, approximate location derived from your IP address, pages and products viewed, referral information, and interactions with the Store. Cookies, pixels, and similar technologies may be used as described below.

Payments are handled through the payment methods and providers presented at checkout. We receive information needed to confirm and administer an order; payment providers may separately process payment credentials under their own privacy terms. Do not send full payment card numbers or account passwords to us by email.

3. How we use information

We use information to operate the Store; accept and fulfill orders; arrange shipping; provide customer support; process returns and refunds; maintain accounts; secure the Store; detect and prevent fraud; comply with legal and recordkeeping obligations; understand Store performance; and, where permitted, measure advertising and send marketing communications. We use information for a purpose disclosed when it is collected or otherwise permitted by applicable law.

4. Cookies, analytics, and advertising

Essential cookies and similar technologies support functions such as the shopping cart, checkout, security, and remembering your preferences. Analytics and advertising technologies may collect or receive information about your browser, device, visits, and shopping activity to measure traffic, attribute advertising results, and improve marketing.

Where applicable law requires consent before nonessential cookies or advertising technologies are used, we will request that consent before the relevant processing begins and honor applicable opt-out choices. You can also manage cookies in your browser. Browser controls may not affect every form of processing. To submit a privacy choice or request, contact us at service@sulvino.com.

5. AppLovin advertising services

When we use AppLovin advertising services, AppLovin is a third-party advertising partner and may collect or receive information through pixels, cookies, scripts, an API, or similar technologies. This information may include IP addresses; device, browser, or advertising identifiers; Store page and product views; searches; cart, checkout, and purchase events; and, if we provide them, certain contact or transaction details such as an email address, telephone number, or location information. The information shared depends on the advertising integration and your privacy choices.

We may share or make this information available to AppLovin to measure and attribute advertising results, analyze and improve campaigns, support fraud prevention and security, and, where permitted, deliver or optimize interest-based advertising. Where applicable law requires consent or an opt-out, we will apply the relevant choice to this processing.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

6. When we share information

We may disclose information as needed to Shopify and providers that support storefront hosting, checkout and payments, order fulfillment, shipping, customer support, security, analytics, and advertising. These providers may process information on our behalf or under their own privacy terms. We may also disclose information to comply with law or legal process, protect customers and our rights, investigate fraud or security issues, or complete a lawful business transaction. We do not share information for unrelated purposes except as explained here or permitted by law.

7. Retention and security

We retain personal information for as long as reasonably necessary for orders, customer support, accounting, fraud prevention, dispute resolution, and legal obligations. Retention periods depend on the type of information and the reason it was collected. We use reasonable administrative, technical, and organizational safeguards, but no online system can be guaranteed to be completely secure.

8. International processing

The Store operator is located in China. Shopify and other service providers may process information in countries other than the country where you live. Where required, we use appropriate measures for international transfers and processing.

9. Your privacy rights

Depending on your location, you may have rights to request access to, correction of, or deletion of personal information; receive a copy; object to or restrict certain processing; withdraw consent; or opt out of targeted advertising or certain sharing. These rights are subject to applicable law and exceptions, including information we must retain for legal, security, or transaction purposes.

To make a request, email service@sulvino.com with the subject “Privacy Request.” Please identify the Store and the email address associated with your interaction. We may ask for information needed to verify your request and will respond as required by applicable law.

10. Children

The Store is a general retail storefront and may offer products for different age groups. A person must be old enough to make an online purchase under the laws that apply to them, or act through a parent or guardian where required. We do not knowingly use AppLovin advertising services to target children or knowingly permit advertising-related collection from children where prohibited by law. If you believe a child has provided personal information to us, contact us at service@sulvino.com.

11. Changes to this policy

We may update this Privacy Policy when our practices or legal requirements change. The effective date above shows when this version was last updated. Material changes will be communicated as required by law.

12. Contact

For questions about this Privacy Policy or to exercise a privacy right, contact:

Sulvino
Website: https://sulvino.com/
Operator: Guangzhou Fengpei Trading Co., Ltd.
Business address: Room 102, No. 102 Fengguang Road, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
Email: service@sulvino.com